COMPETENCIES > Tech Zone

Tech Zone

Kreative bridges the gap between technology and resources for our Federal Government customers—and their customers—so that they are efficient and cutting edge. We provide Program Management & Engineering services, using industry proven processes in “Kreative” ways to get measureable results— perfectly tailored to each agency’s specific mission. Our services include:


Program Management Office (PMO) Support

Kreative leverages PMBoK best practices and standards to develop, implement, and maintain your PMO in order to:

  • Centralize and mature policies and processes for repeatable activities
  • Document requirements and system designs for application management
  • Effectively use OMB requirements for efforts related to IT Investment and Portfolio Management
  • Ensure oversight and transparency of project management approach
  • Provide reports detailing critical path analysis and resource management

PeopleSoft Solutions Architecture Support

Kreative provides PeopleSoft application solutions through our in-house subject matter experts to:

  • Deliver product maintenance, development and architect support
  • Maintain the overall health of virtual servers and operating systems
  • Maintain integration setup in CRM
  • Assist in debugging issues associated with installation, infrastructure, or base configuration
  • Run SQL and PeopleSoft Data Mover scripts
  • Support the production environment


Windows System Administration

Kreative provides expert analysis of Windows systems in complex and diverse environments to:

  • Deliver advanced Tier III resolutions for customer issues
  • Apply security patches to operating systems and applications and ensures validation/verification
  • Manage multiple customer servers and environments
  • Perform daily system monitoring by verifying the integrity and availability of all hardware, server resources, review of system and application logs, verify completion of scheduled jobs.
  • Update and configure systems and server hardware
  • Gather information from system users to define and fix problems.
  • Troubleshoot system hardware and software to systematically pinpoint the solution

SharePoint Development & Administration

Kreative provides SharePoint support activities associated with the development and administration of platform solutions to:

  • Support agency collaboration for new and existing systems
  • Perform system analysis to identify system and application requirements
  • Analyze content and storage for trends related to site and disk space usage
  • Document system requirements through interviews, create use cases, and identify functional components
  • Develop solutions to satisfy complex technical requirements
  • Track and manage overall server health and functionality

Help Desk Support

Kreative utilizes ITIL framework for end user support needs by providing agencies with a 24 x 7 x 365 SPOC support model to provide:

  • Tier I and Tier II troubleshooting and testing of new or upgraded IT hardware/software, managed websites, and infrastructure
  • Real-time support via phone, email, and tickets
  • Effective diagnostic evaluation of tickets and resolution to end users
  • Open-to-close incident management and service requests

Agile Engineering

Kreative employs an agile approach to software development and delivery to:

  • Show incremental and scalable results by utilizing Scrum and Kanban methodologies
  • Provide full lifecycle application development by applying best practices for requirements, design and development, and testing.
  • Build enterprise content and data management solutions for complex systems

Training Support

Kreative develops and administers training in:

  • Software Development Best Practices
  • Service Delivery Best Practices
  • Call Center/Customer Satisfaction Training
  • Information Security Training
  • Quality Management System Training
  • Internal Auditor Training

 

“(Kreative’s) in-depth knowledge of the software development life cycle, paired with their change management expertise, has proven to be immensely valuable in delivering world class solutions to our Federal and private sector clients."
– M. Hasan, Private Business Owner

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(703) 310.9600
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(703) 232.1515
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info@KreativeCorp.com
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Kreative Corporation certifies that in accordance with 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794(d), FAR 39.2, and the Architectural and Transportation Barriers Compliance Board Electronic and Information Technology (EIT) Accessibility Standards (36 CFR 1194) General Services Administration (GSA), that all IT hardware/software/service are 508 compliant. The EIT standard can be found at: www.Section508.gov.
©2015-2017 Kreative Corporation. All rights reserved | An SBA certified 8(a) WOSB, 8(m) Economically Disadvantaged Women-Owned Small Business (EDWOSB), and HUBZone company.