Kreative bridges the gap between technology and resources for our Federal Government customers — and their customers — so that they are efficient and cutting edge. We provide Program Management & Engineering services, using industry proven processes in “Kreative” ways to get measurable results— perfectly tailored to each agency’s specific mission.
We employ industry best practices framework such as ITIL service delivery and Agile software development methodology to deliver IT solutions.
Kreative applies agile approach to full software lifecycle application development by applying ISO and CMMI best practices for requirements, design and development, and testing. We can show incremental and scalable results by utilizing Scrum and Kanban methodologies.
We have experience in all facets of information technology and systems from hardware to networking and application development related to database management systems and enterprise resource planning. We are experts in data migration and data conversion. We have experience in object-relational database management systems such as Oracle, Microsoft SQL, Informix and programming languages such as People Tools, People Soft and MS SQL.
Kreative utilizes ITIL framework for end user support needs by providing agencies with a 24 x 7 Tier I and Tier II help desk support. We can troubleshoot and test new or upgraded IT hardware/software, manage websites, and infrastructure. We provide real-time support via phone, email, and tickets using incident management systems such as SpiceWorks, ServiceNow and Remedy. We apply ITIL and CMMI SVC industry best practices for incident and problem management tickets. We also perform continuity planning and testing to ensure business and service continuity.
Kreative provides expert analysis of Windows systems in complex and diverse environments to deliver advanced Tier III resolutions for customer issues. We have experience in applying security patches to operating systems and applications. We perform daily system monitoring by verifying the integrity and availability of all hardware, server resources, review of system and application logs, verify completion of scheduled jobs. We troubleshoot system hardware and software to systematically pinpoint the solution.
As process experts, we are exceptional writers. We are able to author process documentation as well as technical system documentations such as Requirements document, Design document, User Manual and end-user training. We are experienced in interviewing users or SMEs to ensure documents are accurate, complete and meet the guidelines and standards of our customer.