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We have experience in all facets of information technology and systems, from hardware to networking and application development related to database management systems and enterprise resource planning. We are experts in data migration and data conversion. We have experience in object-relational database management systems such as Oracle, Microsoft SQL, and Informix; we are also experienced in programming languages including People Tools, People Soft, and MS SQL.
Help Desk Support
Kreative utilizes ITIL framework for end user support needs by providing agencies with a 24 x 7 Tier I and Tier II help desk support. We can troubleshoot and test new or upgraded IT hardware/software, and manage websites and infrastructure. We provide real-time support via phone, email, and tickets using incident management systems such as SpiceWorks, ServiceNow, and Remedy. We apply ITIL and CMMI SVC industry best practices for incident and problem management tickets. We also perform continuity planning and testing to ensure business and service continuity.
We apply CMMI DEV ML 3 best practices to effectively plan, design, develop, deploy and manage tailored SharePoint solutions for your agency! We have successfully implemented various SharePoint solutions based on customer requirements that include custom Site Templates, Workflows, Forms, Folder Structures, Collaborative Work-Spaces, Integrated Dashboard Reporting, Automated Document Control, and internal/external Application Integration.
Windows System Administration
Kreative provides expert analysis of Windows systems in complex and diverse environments to deliver advanced Tier III resolutions for customer issues. We have experience in applying security patches to operating systems and applications. We perform daily system monitoring by verifying the integrity and availability of all hardware and server resources, reviewing system and application logs, and verifying completion of scheduled jobs. We troubleshoot system hardware and software to systematically pinpoint the solution.
As process experts and technologists, we are exceptional writers. We are able to author process documentation as well as technical system documentations such as the Requirements document, Design document, User Manual, and end-user training. We are experienced in interviewing users or SMEs to ensure documents are accurate, complete, and meet the guidelines and standards of our customer.