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Why is CMMI SVC good for your organization?

The service industry is a significant driver for worldwide economic growth — 80% of the world’s business is service-based. However, without a strong service delivery strategy, it’s easy to over-promise and under-deliver. Many organizations lack the ability to react quickly to incidents that impact service delivery, leading to time delays, cost overruns, and failure to meet customer expectations.

CMMI Services is an integrated set of best practices that improves an organization’s capability to efficiently and effectively deliver quality service offerings that meet market and customer needs.


An Increase in Productivity of 61%

Company resources and time are saved by ensuring processes are effective and efficient.2

A 14% Increase in Customer Satisfaction

Improved customer satisfaction guarantees your company is not only meeting, but also exceeding, customer expectations.2

Reduce Rework

Lower costs by 35-50% through improved planning, scheduling, and budgeting processes.

Improved Quality with Lean Practices

Improve product development quality and consistency to reduce defects.

Business/Service Continuity

Ensures continued collaboration and communication during an unplanned event, so that businesses can continue on their service agreements and on-time delivery.

Create an Organizational Presence

With over 80% of the world economy being comprised of service organizations, CMMI for SVC sets your organization apart from the competition, showing customers you are dedicated to being effective, efficient, and quality-focused.1


1. “CMMI for SVC (CMMI-SVC).” DQS Certification India Private Limited. Accessed August 2, 2019. https://dqsindia.com/cmmi/cmmi-for-services.

2. Gibson, Diane L., Dennis R. Goldenson, and Keith Kost. “Performance Results of CMMI® -Based Process Improvement.” August 2006, 5. Accessed August 2, 2019. https://apps.dtic.mil/docs/citations/ADA454687.

What are the requirements for CMMI SVC 1.3 model?

Capacity and Availability Management (CAM) – The purpose of Capacity and Availability Management (CAM) is to ensure effective service system performance and ensure that resources are provided and used effectively to support service requirements.

Configuration Management (CM) – The purpose of Configuration Management (CM) is to establish and maintain the integrity of work products using configuration identification, configuration control, configuration status accounting, and configuration audits.

Decision Analysis and Resolution (DAR) – The purpose of Decision Analysis and Resolution (DAR) is to analyze possible decisions using a formal evaluation process that evaluates identified alternatives against established criteria.

Incident Resolution and Prevention (IRP) – The purpose of Incident Resolution and Prevention (IRP) is to ensure timely and effective resolution of service incidents and prevention of service incidents as appropriate.

Integrated Work Management (IWM) – The purpose of Integrated Work Management (IWM) is to establish and manage the work and the involvement of relevant stakeholders according to an integrated and defined process that is tailored from the organization’s set of standard processes.

Measurement and Analysis (MA) – The purpose of Measurement and Analysis (MA) is to develop and sustain a measurable capability used to support management information needs.

Organizational Process Definition (OPD) – The purpose of Organizational Process Definition (OPD) is to establish and maintain a usable set of organizational process assets, work environment standards, and rules and guidelines for teams.

Organizational Process Focus (OPF) – The purpose of Organizational Process Focus (OPF) is to plan, implement, and deploy organizational process improvements based on a thorough understanding of current strengths and weaknesses of the organization’s processes and process assets.

Organizational Performance Management (OPM) – The purpose of Organizational Performance Management (OPM) is to proactively manage the organization’s performance to meet its business objectives. 

Organizational Process Performance (OPP) – The purpose of Organizational Process Performance (OPP) is to establish and maintain a quantitative understanding of the performance of selected processes in the organization’s set of standard processes in support of achieving quality and process performance objectives, and to provide process performance data, baselines, and models to quantitatively manage the organization’s projects.

Organizational Training (OT) – The purpose of Organizational Training (OT) is to develop people’s skills and knowledge so they can perform their roles effectively and efficiently.

Process and Product Quality Assurance (PPQA) – The purpose of (PPQA) is to provide staff and management with objective insight into processes and associated work products.

Quantitative Work Management (QWM) – The purpose of Quantitative Work Management (QWM) is to quantitatively manage the work to achieve the project’s established quality and process performance objectives.

Risk Management (RSKM) – The purpose of Risk Management (RSKM) is to identify potential problems before they occur so that risk handling activities can be planned and invoked as needed across the life of the product or project to mitigate adverse impacts on achieving objectives.

Supplier Agreement Management (SAM) – The purpose of Supplier Agreement Management (SAM) is to manage the acquisition of products and services from suppliers.

Service Continuity (SCON) – The purpose of Service Continuity (SCON) is to establish and maintain plans to ensure continuity of services during and following and significant disruption of normal operations.

Service Delivery (SD) – The purpose of Service Delivery (SD) is to deliver services in accordance with service agreements.

Service System Development (SSD) – The purpose of Service System Development (SSD) is to analyze, design, develop, integrate, verify, and validate service systems, including service system components, to satisfy existing or anticipated service agreements.

Service System Transition (SST) – The purpose of Service System Transition (SST) is to deploy new or significantly changed service system components while managing their effect on ongoing service delivery.

Strategic Service Management (STSM) – The purpose of Strategic Service Management (STSM) is to establish and maintain standard services in concert with strategic needs and plans.

Work Monitoring and Control (WMC) – The purpose of Work Monitoring and Control (WMC) is to provide an understanding of the ongoing work so that appropriate corrective actions can be taken when the project’s performance deviates significantly from the plan.

Work Planning (WP) – The purpose of Work Planning (WP) is to establish and maintain plans that define work activities.

Did you know that V 1.3 model is sunsetting in September 2020?

CMMI SVC - Road to Appraisal!

Once you have decided on Kreative for your Assessment Preparation Needs, and reviewed our process and proven method (see Our Process), your assessment is as simple as 1, 2, 3!

Why Kreative?


As a CMMI SVC ML 3 rated organization, Kreative applies the QM Principles to our work. We integrate your Quality Management, Project Management, Engineering, and Service Delivery to create a culture of Excellence. We do this by employing best practices, techniques, and technology. We diligently work with you as a teaming partner to help design and develop standard organizational processes, allowing your businesses to go beyond process standards by looking at your business goals to establish performance targets that drive REAL results!


Kreative has prepared many companies and supported hundreds of CMMI external appraisals and has worked with many Certification Bodies (Registrars). We have developed techniques and tools to integrate most of your efforts across your organization and across other CMMI models such as the Capability Maturity Model Integration (CMMI) Development Model at all Maturity Levels 2-5, as well as ISO 9001, 20000, and 27001. We apply a level of organization that will keep your Audit on track and result in certification.

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Leverage SharePoint

Kreative will work with you to set up document and database repositories to organize your business assets that will provide easy access for everyone in your organization and external auditors who will review these assets as part of the certification process

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Utilize Our In-House kARM (Audit Readiness Manager) Tool

Kreative understands the substantial effort and cost associated with preparing for external certifications and assessments. Our kARM tool allows an organization to organize according to each model but also, more important leverage its assets to satisfy the various requirements. For example, both the ISO and CMMI models focus on Project Management and your organization’s Project Management assets can be linked within the tool, saving you time, effort, and cost.

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